Privacy Policy

Cloud Chat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the Cloud Chat instant messaging app on feature phones, Android, or iOS. By using Cloud Chat, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Account Information

We collect your phone number and device-related identifiers to register and authenticate your Cloud Chat account.

b. Messages and Shared Content

Text messages, voice notes, photos, and other media you send via Cloud Chat are stored in the cloud, but are only accessible by the device holding your unique access token. We cannot read or decrypt your messages.

c. Usage Data

We may collect limited technical and usage data such as:

• App version and device type
• Log data (e.g., when a message is sent or received)
• Crash and performance data to improve app stability

2. How We Use Your Information

We use your data only to:

• Provide and maintain the messaging service
• Ensure secure access via token-based authentication
• Improve app functionality and user experience
• Troubleshoot errors and monitor service performance

3. Data Security

We employ strong encryption and token-based access to keep your data safe. Your content is encrypted in storage and only decryptable with the token stored on your device. If you lose your device, you may lose access to your past messages unless the token is recoverable.

4. Data Sharing and Third Parties

We do not share your personal information with third-party companies, except:

• When required by law (e.g., lawful court orders)
• To trusted service providers under strict confidentiality to maintain the app (e.g., cloud infrastructure providers)

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or request a copy of your data
• Request deletion of your account and related data
• Object to or restrict processing of your personal data

6. Children's Privacy

Cloud Chat is not intended for children under 13 (or under 16 in some regions, depending on local laws). We do not knowingly collect data from children without parental consent where required.

7. Data Retention

Your account data and content are stored for as long as your account is active. If you stop using the app, we may retain minimal data for compliance and operational purposes.

8. International Data Transfers

If you are located outside the country where our servers are hosted, your data may be transferred and processed in that country. We take appropriate safeguards to ensure your data is treated securely.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes within the app or by other appropriate means.

10. Contact Us

For privacy-related questions or requests, contact us at: cloudphone+cloudchat@cloudmosa.com